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Accelerating your business through change.

Global Business Services Consulting Services.

Our consulting services in the Global Business Services (GBS) sector have been instrumental in shaping the evolution of Business Process Outsourcing and Offshoring (BPO&O) in South Africa. Since our inception, we've delivered impactful projects such as the CSP Detailed Analysis Report and participated in formulating Sector Development Strategies, driving significant advancements in the industry. With a focus on international expansion, we've conducted feasibility studies, developed assessment scorecards, and facilitated technical reviews for various stakeholders. Our expertise extends to managing RFI/RFP processes, conducting market reviews, and providing expert input on incentive schemes. We're proud to have spearheaded initiatives like the Monyetla Work Readiness Programme, training thousands of unemployed youth for employment in the sector. 

 

Additionally, our involvement in promoting BPO&O globally, implementing skills strategies, and co-authoring future skills platforms highlights our commitment to shaping a skilled workforce for the GBS sector's sustainable growth. 

Business Performance Consulting Services.

Our business performance consulting services in the Global Business Services (GBS) sector have consistently delivered transformative results for our clients. From accrediting FMCG companies to ISO 9001 Certification to re-engineering one of Southern Africa's largest bank's credit function, we've been at the forefront of driving efficiency and excellence. Notable achievements include programme managing the implementation of Single Customer Front End Solutions at another one of Southern Africa's largest banks and formulating Business Operating Models for leading outsourcers specialising in banking and insurance. 

Our expertise extends to designing and implementing channel management projects in financial services, operational optimization projects across various sectors, and developing replicable call center optimization models to enhance user experiences for disadvantaged communities. With a commitment to driving tangible outcomes, we continue to innovate and deliver solutions that propel our clients towards success.

Corporate Education Consulting Services.

In the realm of corporate education consulting services within the Global Business Services (GBS) sector, our track record speaks volumes. From designing and implementing Management Development Programmes to crafting pioneering digital learning strategies, we've empowered thousands of professionals across South Africa with essential skills. Noteworthy achievements include the development and delivery of a Management Development Programme accredited by Bank SETA, impacting over 1,500 team leaders through traditional and online delivery models. We've also led initiatives like the design and implementation of framework-based simulation software for contact centres and the establishment of Corporate Academies for top banking and insurance institutions. 

 

Our commitment to innovation is evident in projects like the creation of co-sourced Corporate Academies and pioneering online learning content for municipalities and outbound sales organizations. Additionally, we've played a pivotal role in shaping skills policy and planning research, contributing valuable insights to government departments. Recently, we've engaged in implementing a Corporate Capability Academy for an esteemed international BPO provider, continuing our legacy of driving excellence and skill development in the GBS sector.

Industry Verticals.

  • Agro-Processing

  • Banking & Financial Services

  • Fast Moving Consumer Goods (FMCG)

  • Financial Services

  • Information Technology (IT)

  • Insurance

  • Public Sector

  • Transport & Logistics

  • Other various industry verticals within the                                          Global Business Services (GBS) sector

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