News Item: : Level 4 BTEC Professional Award in Performance Management
(Category: Skills Development)
Posted by Andy Searle
Tuesday 11 December 2007 - 12:50:10
On the 29th October 2007, Edexcel approved Paladin Consultings application to dleiver the innovative and highly relevant Level 4 BTEC Professional Award in Performance Management.
This programme is aimed at Team Leaders in BPO&O roles, and their counterparts in key support roles such as: Quality Assurance; Management Information; and Resource Planning .
It is offered with two modes of delivery: an intensive (off site) ten day session, followed up with coaching support; and an extended fourteen week session, which is dleivered in the live operational environment.
The programme was conceptualised in 2005 and has since been enhanced to the extent of it now being the only Internaitonally accredited programme of this sort in the South African BPO&O market.
Partnering Paladin Consulting in the enablement of this programme is Intelleca Voice Solutions (Pty) Ltd, the leading provider of voice based solutions to the BPO&O sector in South Africa; and Trainiac, a leading South African provider of adult education services.
Intelleca, through its relationship with Silver Lining Solutions (a UK based compnay specilaising in performance management) provides and supports a web-based content delivery and resource management tool known as Skills Manager. This tool enables users to accurately capture the required and actual compatencies of learners, to assess competency development through out the programme, and to measure the relationships between specific competenices and operational outcomes (e.g.: sales conversion rates). It defines and manages progress relative to a learners "Skills DNA", which can be customised for any company and any operating environment.
Trainiac provides picture-based training solutions, customised to each clients environment.
With a highly credible track record (having trained more than 300 team leaders in Spouth Africa to date), and a most relevant offering, Paladin Consulting is gearing up its delivery capability to roll out this programme in 2008 to all the key regions in South Africa.
Ends
This news item is from Paladin Consulting
( http://www.paladin-consulting.co.za/news.php?extend.5 )
(Category: Skills Development)
Posted by Andy Searle
Tuesday 11 December 2007 - 12:50:10
On the 29th October 2007, Edexcel approved Paladin Consultings application to dleiver the innovative and highly relevant Level 4 BTEC Professional Award in Performance Management.
This programme is aimed at Team Leaders in BPO&O roles, and their counterparts in key support roles such as: Quality Assurance; Management Information; and Resource Planning .
It is offered with two modes of delivery: an intensive (off site) ten day session, followed up with coaching support; and an extended fourteen week session, which is dleivered in the live operational environment.
The programme was conceptualised in 2005 and has since been enhanced to the extent of it now being the only Internaitonally accredited programme of this sort in the South African BPO&O market.
Partnering Paladin Consulting in the enablement of this programme is Intelleca Voice Solutions (Pty) Ltd, the leading provider of voice based solutions to the BPO&O sector in South Africa; and Trainiac, a leading South African provider of adult education services.
Intelleca, through its relationship with Silver Lining Solutions (a UK based compnay specilaising in performance management) provides and supports a web-based content delivery and resource management tool known as Skills Manager. This tool enables users to accurately capture the required and actual compatencies of learners, to assess competency development through out the programme, and to measure the relationships between specific competenices and operational outcomes (e.g.: sales conversion rates). It defines and manages progress relative to a learners "Skills DNA", which can be customised for any company and any operating environment.
Trainiac provides picture-based training solutions, customised to each clients environment.
With a highly credible track record (having trained more than 300 team leaders in Spouth Africa to date), and a most relevant offering, Paladin Consulting is gearing up its delivery capability to roll out this programme in 2008 to all the key regions in South Africa.
Ends
This news item is from Paladin Consulting
( http://www.paladin-consulting.co.za/news.php?extend.5 )